Effective Date: 06-01-25

Updated: 06-01-25

At LiveAwesom.com, we’re committed to delivering high-quality products that you’ll love. If something isn’t quite right, we’re here to make it right with our easy and fair Refund and Return Policy.

 

Eligibility for Returns

We accept returns for most items within 30 days of the delivery date. To be eligible:

• Items must be unused, unwashed, and in their original condition with tags attached.

• Custom or personalized items cannot be returned, unless they arrive defective or we made an error.

• Items marked “final sale” are not eligible for return, exchange, or refund.

 

How to Request a Return

1. Contact Us: Email us at support@liveawesom.com or use the Return Request Form on our website.

2. Provide Details: Include your order number, the item(s) you’d like to return, and the reason.

3. Approval Process: If your return is approved, we’ll send you a Return Merchandise Authorization (RMA) number and instructions.

4. Ship It Back: Use the shipping label we provide, or ship it with your preferred carrier. Customers cover return shipping unless the item is defective or incorrect.

 

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection.

• Approved refunds are processed within 5–7 business days of receiving your item.

• Refunds are issued to the original payment method. Your bank may take a few extra days to complete the process.

• Partial refunds may apply for returned items that are used, damaged, or missing original tags—this is at our discretion.

 

Exchanges

We’re happy to exchange an item for a different size or color of the same style—subject to availability.

• Follow the same steps as for a return and include the new size/color you’d like.

• Customers cover return shipping for exchanges.

• If your preferred replacement is unavailable, we’ll issue a full refund.

Damaged or Defective Items

If you receive a defective or damaged item:

1. Email us within 7 days of delivery at support@liveawesom.com.

2. Include photos of the issue.

3. Upon review, we’ll send a replacement or issue a full refund, including shipping costs.

 

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items

• Gift cards

• Final sale items

 

Late or Missing Refunds

Haven’t received your refund after 10 business days?

1. Check with your bank or credit card provider first—they may still be processing.

2. Still no luck? Email us at support@liveawesom.com and we’ll help you sort it out.

 

International Orders

Returns for international orders follow the same guidelines. However:

• Customers cover return shipping and any customs fees.

• Original international shipping fees are non-refundable.

 

Contact Us

Got questions? We’re here to help.

Email: support@liveawesom.com